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RSM Seminar | Professor Shirley Gregor

RSM Seminar | Professor Shirley Gregor

Presenter: Professor Shirley Gregor, Professor Emerita at the Australian National University

Communicating with AI in the Public Sector

(Authors: Shirley Gregor, Australian National University, Canberra, Australia; Alexander Maedche, Karlsruhe Institute of Technology, Karlsruhe, Germany; Stefan Morana, Saarland University, Saarbrücken, Germany)


The use of Artificial Intelligence (AI) in the public sector is increasingly important. AI can lead to more accurate information, predictions and decision making, better citizen services, time savings through automation and positive social impact. However, concerns about legitimacy, bias, transparency, ethics and privacy can hamper adoption. The aim of this research-inprogress study is to show how vital choices in the communication strategies employed in AI interactions with users can assist in alleviating these concerns and achieving organizational goals.

We apply a new framework that builds on Habermas’s Theory of Communicative Action and integrates theory and research findings across many types of AI systems. The framework provides design principles for five AI communication strategies: instrumental, strategic, expressive, normative and communicative action, as well as an overarching orchestrating strategy. Case studies of operational systems in the public sector show the use of each strategy. The study contributes by demonstrating the validity of the new framework and its usefulness in the design and governance of AI systems in the public sector.

Speaker Biographer

Shirley Gregor is a Professor Emerita at the Australian National University. Her research interests include artificial intelligence, human-computer interaction and the philosophy of science and technology. Professor Gregor spent a number of years in the computing industry in Australia and the United Kingdom before beginning an academic career. She obtained her Ph.D. in Information Systems from the University of Queensland in 1996. Her research appears in outlets including MIS Quarterly, Information Systems Research, Journal of Management Information Systems, Journal of the Association of Information Systems, Decsion Support Systems and European Journal of Information Systems. In 2005 she was made an Officer of the Order of Australia and a Fellow of the Australian Computer Society, in 2010 a Fellow of the Association for Information Systems, and in 2017 she was awarded a DESRIST Lifetime Achievement Award. 

Updated:   14 August 2020 / Responsible Officer:  CBE Communications and Outreach / Page Contact:  College Web Team