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RSM Seminar | Prof Andrew Burton-Jones

RSM Seminar | Prof Andrew Burton-Jones

Understanding Cultural Dynamics in Digital Transformations: The Case of Culture Work in a Digital Hospital


With the increasing infusion of information systems through organizations, it is becoming increasingly critical to understand the relationship between an organization’s cultural values and its IS artefacts. In tackling this issue, we respond to calls to explore culture from a dynamic view rather than the traditional static approach. We performed a case study using grounded theory principles of a digital transformation of a large, acute-care hospital in Australia. Our analysis reveals new insights into the dynamic relationship between the values of the new information system (artefact) and the values of the organization, referred to as org-value driven (proactive) realization and artefact-value driven (retroactive) realization respectively. We contribute by developing a process model that reveals how different types of culture work – the actions and doings through which culture is created, maintained, and disrupted – are invoked during the realization processes. This research deepens our understanding of the realization process and the concept of alignment, revealing how and why organizations transition in and out of alignment and the vital role of culture work in these movements.

About the presenter

Andrew Burton-Jones is a Professor of Business Information Systems at the UQ Business School, University of Queensland. He has a Bachelor of Commerce (Hons 1) and a Master of Information Systems from the University of Queensland and a PhD from Georgia State University. Prior to his appointment at UQ, he was an Associate Professor at the Sauder School, UBC, Canada. He conducts research on systems analysis and design, the effective use of information systems, and some methodological topics. He serves as a Senior Editor at MIS Quarterly and has served on the editorial boards of several other journals. For the past five years, he has been conducting an in-depth longitudinal study of the digital transformation of public hospitals. Prior to his academic career, he was a senior consultant in a big-4 accounting/consulting firm.


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