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What will it take to restore trust in banks: rules or behaviour?

What will it take to restore trust in banks?

This panel discussion focuses on conduct risk, behaviour and decision-making in the Australian Financial Services. Chaired by John Kehoe, a senior reporter from the Australian Financial Review, the event brings together internationally recognised behavioural experts, practitioners, and regulators to constructively discuss what actions can be taken to restore trust in Australian banks. These issues have grown in prominence in light of the recent Royal Commission, APRA self-assessments into governance and culture, and research findings on drivers of misconduct and unethical behaviour.

While the discussion will focus on banks, the potential implications for practice are much wider.


  • John Kehoe 
    Senior Reporter, The Australian Financial Review


  • Alessandra Capezio 
    Associate Professor in Organisational Behaviour, ANU Research School of Management
  • Rob Briner 
    Professor of Organisational Psychology at Queen Mary University of London
  • Victoria Whitaker 
    Partner, Risk Advisory, Deloitte

Updated:   1 July 2019 / Responsible Officer:  CBE Communications and Outreach / Page Contact:  College Web Team